Channels

WhatsApp

Receive website form submissions on WhatsApp via the official Meta WhatsApp Business API.

Overview

WhatsApp delivery sends formatted submission notifications to phone numbers you verify in the dashboard. Visitors do not need WhatsApp to submit - only you receive the message.

FormsReach uses the official Meta WhatsApp Business API (not unofficial clients).

Setup (dashboard)

  1. Open your form → WhatsApp channel.
  2. Add and verify destination numbers (OTP flow as shown in the app).
  3. Ensure your plan includes WhatsApp (Pro / Agency; Free does not include WhatsApp delivery).
  4. Submit a test form and confirm the WhatsApp message.

Credits

WhatsApp sends consume credits by country band per destination number. See pricing for current Low / Standard / High / Default bands.

Tips

  • Keep numbers verified and active
  • Pair with Email if you want an inbox archive
  • Use workflow rules to route by field values when needed