Help

Troubleshooting

Fix common FormsReach integration issues - missing submissions, domain errors, CORS, and channel delivery.

No submission in the dashboard

  • Confirm api_key matches the form you are viewing
  • Confirm the form is active / API enabled
  • Check browser network tab for non-2xx responses
  • Ensure you are not filtering spam-only views if the post was classified as spam

Domain denied

  • Add your site host to the form domain allowlist
  • Include both apex and www if both are used
  • Preview deploy URLs must be listed if you test from them

CORS / fetch failed

  • Prefer classic form POST or the official SDK
  • Avoid random third-party origins without CORS intent
  • Inspect preflight OPTIONS failures in DevTools

Channel not notifying

  • Channel enabled and destinations verified (email OTP, WhatsApp numbers, Telegram chat confirm)
  • Credits remaining for billable channels
  • Check plan gates (WhatsApp on Pro/Agency)
  • Webhook URL still valid (Discord/custom)

Wrong fields in delivery

  • Inputs need name attributes
  • JSON keys must match the fields you expect

Still stuck?

Email hello@formsreach.com with the form id, approximate time, and meta.requestId from the JSON response if available.