Troubleshooting
Fix common FormsReach integration issues - missing submissions, domain errors, CORS, and channel delivery.
No submission in the dashboard
- Confirm
api_keymatches the form you are viewing - Confirm the form is active / API enabled
- Check browser network tab for non-2xx responses
- Ensure you are not filtering spam-only views if the post was classified as spam
Domain denied
- Add your site host to the form domain allowlist
- Include both apex and
wwwif both are used - Preview deploy URLs must be listed if you test from them
CORS / fetch failed
- Prefer classic form POST or the official SDK
- Avoid random third-party origins without CORS intent
- Inspect preflight OPTIONS failures in DevTools
Channel not notifying
- Channel enabled and destinations verified (email OTP, WhatsApp numbers, Telegram chat confirm)
- Credits remaining for billable channels
- Check plan gates (WhatsApp on Pro/Agency)
- Webhook URL still valid (Discord/custom)
Wrong fields in delivery
- Inputs need
nameattributes - JSON keys must match the fields you expect
Still stuck?
Email hello@formsreach.com with the form id, approximate time, and meta.requestId from the JSON response if available.